Question 1

Who can open an account?

Accepted Answer

Any licensed travel agency. You register online, upload your activity licence, official gazette and the manager’s ID, and an administrator reviews them before your desk goes live.

Question 2

How do payments work?

Accepted Answer

You hold a credit wallet with us: every movement on it is listed against its own reference, and the statement of each period is in your panel.

Question 3

Which airlines can I book?

Accepted Answer

Online flight booking is temporarily unavailable. Contact our team and we will help with your travel plans.

Question 4

Can I refund and reissue myself?

Accepted Answer

Not while online flight booking is paused. For a booking you already hold, our support team answers 24 hours a day.

Question 5

Can I book under my own brand?

Accepted Answer

Yes. Set your agency name, colour and logo, and the whole panel re-skins — including the desks you hand to your own sub-agencies.

Question 6

What can my travellers do without me?

Accepted Answer

Look up their booking and follow an existing refund request on the public «Track & refund» page — no account needed and no call to your office.